We are serious about protecting the privacy of our users, which comprise customers (who are seeking a property to rent) and clients (who offer such properties on the Website). We use information collected about you only as permitted in this Privacy Policy. This is our privacy policy, but please be aware that should you follow a link to another web site, you are no longer covered by this policy. It's a good idea to understand the privacy policy of any web site before sharing personal information with it. Words and phrases used in this policy have the same meaning as in our Terms and Conditions of Use.
Your personal data (also referred to as personal information) - that is, data that identifies you, or from which you are identifiable - will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us. Personal data contributed by or collected from users on our Website may be stored and processed in the UK, United States or any other country in which we or our affiliates, subsidiaries or agents maintain facilities, and by using our Website, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it, and that you consent to any such transfer of information outside of your country. These countries may not have similar data protection laws to those that apply in the European Union (EU). However, if we transfer your personal data outside of the EU in this way, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.
At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning a property or transaction, we need to know all or some of the following: your full name, address, telephone number, e-mail address, and, in the case of a member's (advertising) listing, a method of payment. You may also contribute personal data to us at other times, such as when registering on the Website. For further detail on our gathering of personal data, see Surveys and Newsletters below.
Your personal data will be used to provide and promote the Website, to process payments members make to us, to provide user support, and for other purposes referred to in this Privacy Policy and the Terms and Conditions. We will also use the personal data users provide to us to contact the user from time to time with critical user or service updates, and to send other messages that are integral to the service we provide on the Website. If you have an account on the Site, we must always be able to e-mail you operational information about your account and your use of our services. Your personal information is not shared with third parties, except:
Clients and Customers of the Website can sign up for our mailing list and receive our newsletter (and any future promotional email). In no way do we automatically subscribe any of our Users to our mailing list. Users may cancel their remove their details from our mailing list at any time. This will exclude them from all future mailings, unless they re-subscribe.
Surveys are another method by which we gather information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our service.
Website users may send enquiries to customers via clickable links on Website listings. If you choose to send an enquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the customer in question so that they might reply directly to you. If you call the client, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information. These enquiries are both sent to the individual member you selected and retained by us. The resulting enquiry is available for review only by the client to whom they were initially addressed and to our customer service employees, who may be asked by customers for their past enquiry information. While the content of these enquiries is not shared with any other party, the Website may, from time to time, use third party e-mail servers to send and track receipt of the enquiry e-mails, and analyze the pattern of enquiry usage reported by these third party tracking systems; the resulting information is used and stored only in an anonymous form.
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:
All personal information is stored on a secure server. We do not store credit card numbers or related identifying information on any Website server. All such information is stored by our credit card processing partner, on their secured servers, and is protected via its proprietary methods. Please remember that many services and transactions are performed by our business partners. Our privacy policy and our security or common practices do not apply to other companies.
A "cookie" is a small piece of information sent by a Web server to store in a Web browser so that it can later be read back from that browser. We may use cookies to store some personal preferences for your future visits. Cookies allow us to recognize you more quickly; therefore, your time spent on our site can be more personalized and productive. You'll find that cookies are an industry standard and are used at most major web sites in much the same way we use them here at our Website. We use third-party site usage tracking companies to analyze your visits to the Website or to conduct surveys. In the course of serving our pages, these third parties may place or recognize a unique "cookie" on your browser. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to the Website and other web sites in order to help us understand how to serve you better. We also use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. When you view a web page on our Website that contains advertising provided by one of these third parties, the service provider may place a cookie on or retrieve a cookie from your computer if you have not disabled your browser from receiving cookies. If you wish, you can prevent cookie files from using (non-personal) information about you by either deleting the cookie folder in your browser or by putting your browser's Privacy setting higher, but doing so will mean that
You can find out how to make these changes to your browser at this site: www.allaboutcookies.org/.
We gather and share anonymised information concerning the usage of the Website by clients and customers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Website use electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies. Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. The Website's third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp
As indicated above, we may work with other companies who place cookies or web beacons on our Website. These companies help operate our Website and provide you with additional products and services. They are subject to confidentiality agreements with us and other legal restrictions. We do not permit any of these companies to collect personal information using cookies or web beacons on our Website.
Some of these companies are our service providers who place cookies that help us serve our own content and compile anonymous site metrics and analytics. We require these companies to use the information they collect only to provide us with these services under contract.
We allow our users the option to change or modify information previously provided. This may be done through the following methods:
You may opt-out of receiving marketing communications from us by the following means:
We reserve the right to change this Privacy Policy from time to time, and post the new version on the Website. When we do so, we will notify you of the fact on the main screen of the Website, and the new version of this Privacy Policy will take effect, and will govern all Website services and your relationship with us:
We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.
Your personal data may be disclosed if we or an entity processing your data on our behalf are compelled to do so by law, or receive a valid, legally compliant request by a law enforcement or governmental authority.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us through our online contact form.